What is your returns policy?Updated 2 years ago

Very occasionally, things may go wrong or you may want to return your items. Please rest assured, we will always do our very best to put things right.

Should any of your seed fail to meet our high germination standards or not be true to type, we will happily provide a replacement packet. Please click here and contact us by using the online form.

If your plants or gardening accessories arrive in poor condition, please get in touch within 7 days and we will arrange for a replacement (if possible) or a full refund. In some instances, we may ask for photos of damaged plants or products.

We regret that we cannot replace or refund products that are affected by adverse weather conditions, pests or diseases, or offer compensation in the unlikely event of a seed mispack or germination failure.